At rm250, your privacy is more than a legal obligation — it is a genuine commitment we uphold every single day. This Privacy Policy clearly explains the types of data we collect, why we need it, how we protect it, and your rights as a member to control your own personal data. No confusing legal jargon — just the straightforward honesty you deserve.
Before you read the full policy, here are the six core principles that shape how rm250 handles every piece of data you entrust to us.
Rm250 uses industry-standard 256-bit SSL encryption to protect all data transmitted between your device and our servers. Every password is stored in a hashed format that is unreadable even to rm250's own internal staff. Our server infrastructure is secured by multi-layered firewalls and continuously monitored around the clock against cyber threats.
Rm250 has never sold, rented or traded your personal information to any third party for commercial purposes, and never will. Your data is shared only in very limited circumstances — when required by Malaysian law or a competent regulatory authority, and only to the extent strictly necessary to meet those requirements.
Rm250 collects only the data that is genuinely necessary to provide you with a safe, high-quality gaming experience. We do not collect data in excess of what is needed or data unrelated to our services. Every category of data we collect has a clear, stated purpose as set out in this Privacy Policy, with no ambiguity.
As an rm250 member, you have the full right to access, update, amend or request the deletion of your personal data at any time. rm250 provides a straightforward and transparent process for exercising these rights — no complicated procedures, no prolonged waits without a response.
Rm250's Privacy Policy is designed to fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and all related legislation currently in force. We periodically review this Policy to ensure it remains aligned with the latest developments in privacy law and international best-practice industry standards.
While rm250 invests heavily in security, we recognise that no system is completely infallible. In the event of a data security breach affecting your personal information, rm250 is committed to notifying you within 72 hours of becoming aware of it — well ahead of the minimum legal requirement.
This Privacy Policy explains how rm250 collects, uses, stores and protects your personal information. By registering an account and using rm250's services, you agree to this Privacy Policy. Please read this document carefully in full. If you have any questions, contact us at [email protected].
Rm250 ("we", "the platform" or "rm250.my") is the data controller responsible for processing the personal information of its members. This Privacy Policy ("Policy") describes rm250's privacy practices and applies to all individuals who register for, access or use any services provided through the rm250.my website and any related digital platforms operated by rm250.
This Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and leading international privacy standards. We are committed to ensuring that your personal data is processed responsibly, transparently and always within the bounds permitted by law.
This Policy covers all data collected during your use of the rm250 platform — from the account registration process, daily gaming activity and financial transactions, to interactions with our customer support team. Every activity involving your personal data is governed by the principles set out in this Policy without exception.
Rm250 collects your personal data through various interaction points across our platform. The following outlines the full categories of data we may collect:
Identity & Contact Data:
Financial & Transaction Data:
Gaming Activity Data:
Technical & Device Data:
Rm250 uses the personal data it collects exclusively for legitimate, stated purposes. The following outlines the primary purposes for which rm250 processes your data:
Rm250 processes your personal data on the basis of one or more lawful grounds under Malaysia's PDPA and related legislation. The processing bases we rely on are as follows:
Rm250 does not sell, rent or trade your personal data to any third party for their own commercial purposes. This is an absolute commitment that rm250 has never compromised throughout its entire operating history.
However, there are limited situations where rm250 is required to share your data with specific third parties, solely to enable the provision of services to you:
All third parties that receive data from rm250 are bound by confidentiality and data protection obligations that are equivalent to or stricter than the standards we apply ourselves. rm250 is not responsible for the privacy practices of third parties that you access via links that may appear on our platform.
Rm250 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit rm250.my. The types of cookies we use are as follows:
You can manage your cookie settings through your web browser's preferences at any time. Please note that disabling certain cookies may affect the functionality of some areas of the rm250 platform. For more information on how to manage cookies, please refer to the help documentation of your web browser.
Rm250 retains your personal data only for as long as necessary to fulfil the purposes set out in this Policy, or for as long as required under applicable Malaysian law. rm250's data retention guidelines are as follows:
Once the applicable retention period has elapsed, rm250 will securely delete or anonymise your data using methods that ensure it cannot be recovered or accessed again by any party. The data deletion process is carried out on a scheduled basis and is periodically audited by rm250's internal security team.
Rm250 continually invests in a comprehensive security infrastructure to protect your personal data. The technical and organisational security measures we maintain include:
While rm250 takes all reasonable steps to protect your data, we want to be transparent: no security system in the world can guarantee 100% protection under all circumstances. You also play an important role in keeping your account secure — use a strong, unique password for your rm250 account and never share your login credentials with anyone.
Under Malaysia's PDPA and applicable privacy legislation, you as an rm250 member have important rights over your personal data. rm250 respects and facilitates the exercise of all these rights:
To exercise any of the above rights, please contact the rm250 privacy team by email at [email protected] with the details of your request. rm250 will respond within 14 business days and will not charge any fee for reasonable requests.
Rm250 reserves the right to update or amend this Privacy Policy from time to time in response to changes in legislation, industry practices or the services we offer. Any material updates will be communicated to you via:
The "Updated" date at the top of this Policy reflects the date of the most recent revision. Your continued use of the rm250 platform after any changes take effect will be considered your acceptance of the latest version of this Privacy Policy. If you do not agree with any changes, you have the right to close your account and withdraw your balance before the effective date of those changes by contacting the rm250 support team.
If you have any questions, concerns or complaints about how rm250 handles your personal data, or if you wish to exercise any of the privacy rights set out in this Policy, please contact us through the following channels:
Rm250 is committed to responding to all privacy-related enquiries within 14 business days of receipt. This Privacy Policy is governed by the laws of Malaysia. Any privacy dispute that cannot be resolved through rm250's internal process may be escalated to the competent Personal Data Protection Commissioner of Malaysia.
Rm250 respects all of your privacy rights. Here is a simple summary of what you can do regarding your personal data.
Request a complete copy of the personal data rm250 holds about you — processed within 14 business days at no additional charge.
Update or correct any inaccurate or outdated data easily through your account settings or by contacting rm250 support.
Request the deletion of your personal data when it is no longer needed, subject to rm250's legal obligations to retain certain records.
Request that rm250 restrict the processing of your data in specific situations while a dispute is being resolved or data accuracy is under review.
Receive a copy of your data in a machine-readable format for transfer to another platform — this right ensures you are never locked in to rm250.
Object to the processing of your data for specific purposes such as direct marketing — your request will be handled immediately by rm250, no questions asked.
When you register on an online gaming platform, you are entrusting a part of yourself to that platform — your name, your phone number, your financial information and your daily activity patterns. That trust is not something to be taken lightly. At rm250, we understand the weight of that trust and we take it seriously every single day — not just when you sign up and not just when an external audit comes around.
The reality of today's online gaming industry in Malaysia is that not every platform takes user privacy as seriously as it should. Some platforms collect far more data than necessary. Some share player information with marketing networks without users' knowledge. Some retain data for years after an account is closed, with no legitimate reason. rm250 firmly rejects this approach. We collect only what we need, use it solely for the purposes we state, and delete it when it is no longer required.
One aspect we are particularly proud of at rm250 is our transparency around payment and financial data. When you make a deposit using Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX via Maybank2u and CIMB Clicks, we share only the minimum transaction information necessary to process your payment. We do not store your full eWallet account number on rm250's servers — only an encrypted token that enables subsequent transaction processing without exposing your full account details.
About cookies — rm250 uses cookies for very specific and legitimate purposes. Session cookies keep your login secure throughout your gaming session. Preference cookies remember your chosen game settings so you don't have to reconfigure them every time. Analytics cookies help us understand which parts of the rm250 platform are used most frequently and which areas need improvement — this information is analysed in aggregate and is never used to identify you as an individual. We do not use cross-site tracking cookies or advertising cookies that follow your activity outside the rm250 platform.
Compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) is not merely a box for rm250 to tick. It is the legal framework we use as a minimum baseline — and in many respects, rm250's privacy practices go beyond what the PDPA requires. For instance, the PDPA does not mandate that users be notified of a data breach within a specific timeframe; however, rm250 voluntarily commits to informing you within 72 hours should any security incident occur that affects your data. This is a standard we set for ourselves, because we believe you deserve to know as quickly as possible.
For active Malaysian players — whether you play Raging Tiger Paw, Ocean King, Casino Hold Em or any other game on rm250 — rest assured that your gameplay data is never sold to third parties for advertising or commercial analytics purposes outside the rm250 platform. Your gaming patterns are sensitive personal information and rm250 treats them with the respect they deserve. That data is used solely to enhance your experience on rm250 and, in certain cases, to identify players who may benefit from responsible gaming support — a use we believe is genuinely in your best interest as a member of the rm250 community.
Finally, we want to make clear that this Privacy Policy is a living document — it will continue to be updated in line with developments in legislation, technology and industry best practices. Whenever it is updated, you will be given clear notice before any changes take effect. We will not bury significant changes in fine print or configure default settings in ways that work against your interests. The trust you place in rm250 is a responsibility we take to heart — and your privacy is the most fundamental part of that responsibility.
Answers to the questions Malaysian players ask most about data privacy on the rm250 platform.
Beyond the Privacy Policy, rm250 provides a range of important resources for you as a member of our platform.
Learn more about rm250 — our mission, vision, core values and our journey since 2019 to become Malaysia's platform of choice.
Read About rm250Understand your rights and responsibilities as an rm250 member — terms written in plain language, free of confusing legal jargon.
Read Terms & ConditionsLearn how rm250 supports responsible gaming and the control tools available to help you play within comfortable limits.
Learn MoreFind answers to the questions most frequently asked by Malaysian players about using the rm250 platform.
View FAQsRm250's privacy team is ready to help you understand your rights and address any questions about how we handle your personal data. Contact us at [email protected] or via 24/7 live chat on rm250.my. You may also read Terms & Conditions us to learn more about the full agreement between you and rm250 as Malaysia's trusted gaming platform.